Terms & Conditions

Please read these terms and conditions carefully before using this website.

Welcome to ANKAA Project. We are glad that you are here.

​This website is owned and operated by ANKAA Project. This page makes up our rules for using our website, and set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. We reserve the right to revise these Terms and Conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Terms of Sale

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions, please contact us. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
 

Once an order is placed you will receive a confirmation by e-mail. After your order has been shipped you will receive another e-mail with your shipping information and tracking number. It can take a few hours before you can track your order.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Pricing and availability

Whilst we try our best to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The prices quoted on this Website are final prices, which may vary either higher or lower than the prices in stores. You acknowledge that the prices quoted on the Website at the time of ordering will be honored. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. 

ANKAA Project is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

 

While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item or when we receive a request for a customized product. In these instances, the production of your mimycri by ANKAA bag will take some more time. However, in 99% of the time, we are ready to ship your bag within less than 10 days.

Delivery and Returns

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to ANKAA Project. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer's expense.

 

Please keep in mind that all products are made with unique material which carries a story of hope and courage and which are handmade in our studio in Athens.

Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above. For countries within the EU, VAT will be included in the refund. Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery.

Please email us regarding returns and to receive the return address at: sales@ankaaproject.org

Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

Payments

All prices displayed on our website are quoted in Euro (€) and are inclusive of 24% VAT.

We accept the following payment methods:

  • Bank transfer

  • Credit Cards: Visa, Mastercard & American Express

  • PayPal

  • Digicash (for customers from BeNeLux)

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Customs and import duties on international orders

Outside of the EU all customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the shipment. We are sorry to state that we have no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary widely from country to country. Please be aware that your parcel can be delayed by customs and for this reason charges can be applied. We apologize for any inconveniences in this matter but we have no control over this and are not able to supply any details why or for how long your parcel can be delayed.

If you have any queries on orders and/or complaints, please contact our customer care team: sales@ankaaproject.org