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OPERATIONS OFFICER

Are you ready to take charge of ANKAA's operations, handle databases, coordinating with service providers, and being the welcoming face for students, volunteers, partners and visitors?
Do you thrive in a dynamic environment where organisation and communication are key?

ABOUT ANKAA

ANKAA Project is a not-for-profit organisation, founded in 2017, that works with communities affected by forced migration and/or unemployment. ANKAA’s hybrid model of a social enterprise connects its education programs, focused on social inclusion, with its revenue-generating activities of creating sustainable products under fair and ethical working conditions. 

 

ANKAA’s educational programs in sewing and Greek language are aimed at supporting students with the necessary tools to rebuild their lives in a sustainable and dignified way. In its professional tailoring lab, ANKAA manufactures customised and sustainable products with a talented team of tailors. With its holistic approach towards social inclusion ANKAA highlights the interconnection between education and employment.


ANKAA is an equal opportunities employer. We consider applicants for all positions on the basis of ability and skills without regard to race, colour, religion, sex, national origin, disability, marital status or sexual orientation. For more information, please visit www.ankaaproject.org

POSITION DESCRIPTION

The Operations Officer role includes a diverse range of responsibilities and will start as part-time (30 hours per week) with the aim of increasing hours to a full-time role.

From managing ANKAA’s databases to coordinating with service providers and overseeing space maintenance, you will be the first point of contact for our students, volunteers, partners and visitors.

You will work closely with the Project manager on financial and HR-related tasks. Also, you will lead administrative aspects of the organisation as well as maintain the physical and online paperwork. 

RESPONSIBILITIES & TASKS

Administration

  • Manage and update student and volunteer database

  • Ensure all documents (legal, financial, contractual) are filed

  • Manage WhatsApp groups used for communication

  • Manage contracts with service providers

  • Support with HR tasks regarding our interns (recruitment, documentation etc)

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Space Coordination

  • Welcoming and guiding students, partners and visitors

  • Oversee the space and share relevant information with those involved

  • Keep track and coordinate maintenance and repairs (building & garden); Be point of contact for handywomen/men

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Financial administration

  • Gather, input and organise receipts and invoices

  • Support the management team in the preparation of annual reports

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Volunteer management

  • Lead first screening of volunteers (selection, onboarding)

  • Coordinate preparatory work of new volunteers (induction, info pack, etc.)

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Student management

  • Lead the registration of students and liaise with relevant colleagues

  • Manage communication with students

  • Ensure tracking of attendance and certifications

  • Support impact measurement of educational programs

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Procurement and Logistics

  • Monitor supplies inventory and collect building needs

  • Coordinate procurement of supplies

  • Organise shipments for B2C customers and update product stock

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Other 

ANKAA staff is expected to be flexible and to take on additional duties as assigned, according to the organisation’s needs and the staff member’s skills and abilities.

REQUIRED QUALIFICATIONS

  • Passionate about and committed to ANKAA Project’s mission, vision and values

  • Excellent verbal and written communication and interpersonal skills

  • Comfortable interacting with people from diverse and multi-disciplinary backgrounds

  • Strong organisational skills and an ability to handle and prioritise multiple tasks

  • Strong problem solving skills

  • An ability to work collaboratively as well as independently 

  • Bilingual in English and Greek

  • Proficiency in MS Office and Google Suite

  • Experienced in administrative and basic HR functions

  • Experience with record keeping and familiarity with financial accounting and processes

  • Capability to manage databases and lead on data clean up

DESIRED QUALIFICATIONS

  • Speaking other languages (Arabic, Farsi, French, Turkish, etc.)

  • Experience with Airtable

  • Ability to learn new programs and tools as needed

  • Experience with reporting

  • Other desired characteristics include to be detail-oriented, ability to grasp the “big picture”, time management skills and the willingness to try new and creative approaches

HOW TO APPLY

Applications will be accepted until the 19th of May 2024.

Please submit a cover letter describing your relevant experience, interests and motivation with your resume to team@ankaaproject.org. If you have previous experience in a related field, please provide us with a recommendation contact. 

 

Every application gets an acknowledgement of receipt and an answer within 14 days of the application deadline. Possible candidates will be invited for an interview. The future Operations Officer will be guided through their different tasks and receive training during their first months.

If you have any other questions, do not hesitate to contact: team@ankaaproject.org

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